When renting a car, you will have various questions and here you will find the most common questions and answers:
Answer: Please check your phone for an SMS with the so-called car keys.
Rental points and free cars can be found here: https://rent.elmorent.ee
Südalinn, Vanalinn and private car parks are subject to a fee.
In Tartu there is free parking for electric cars in zones A and B.
Detailed parking information can be found here: https://www.parkimine.ee/Parkimisinfo/tallinn
Information about parking in Tartu – https://tartu.ee/en/node/1370
But before you start driving, the next question arises, because the car is so quiet …
How do I know the car is working?
Answer: The green car sign illuminates on the car’s dashboard or the text “Ready” on some models.
Answer: Of course you can! You must pass Veriff identification upon registration. Use the document number instead of the personal identification code.
If necessary, feel free to ask for advice from ELMO Rent customer support by phone +372527 2626
Answer: No, the time is counted from the first call to open the door to the call to end the service. The financial calculation is for the rental session + kilometer fee. The first 3 minutes are free to get to know the car
Answer: It is not always necessary and it is not always possible. The charging point is not the ELMO Rent return point, but the charging point is a “gas station” for electric vehicles and all electric vehicles charge there. If the car battery is more than 50% full, you do not need to charge it, in this case do not park in front of the EnefitVolt charging station. However, if the battery is less than 50% full and the charging station is free, the car should be charged if possible. Thank you!
Answer: For the Nissan Leaf, use the Chademo adapter at the EnefitVolt quick charging station and the CCS adapter for other cars. Renault, Volkswagen and Škoda charge with the help of the Type 2 wired AC plug found in the car. At all EnefitWolt stations, you need to use the plastic card you can find in the car to activate charging
End of charging:
When the car battery is full, charging stops automatically and releases the plug. You can release it simply by pressing the corresponding button.
If the car is still charging, the cable cannot be disconnected, so you must do the following:
Answer: The charging time of the car depends on the size of the car battery and how full it is.
The smaller the battery, the faster it charges, and the shorter is the range.
If the battery is empty:
Chademo quick charger (Nissan leaf) 40 minutes to 1 hour
CCS charger 40 minutes to 1 hour
AC charger 2-4 hours
Home charger 8-12 hours (may take longer).
Answer: EnefiVolt CCS chargers suitable for European cars are located
Ülemiste center underground parking
Arsenal Center car park
In the port near D-terminal, Lootsi 11 (Overall house)
Mauruse House on Mustamäe tee
Vabaduse Square underground parking (paid)
Kvartali center P2 parking lot
Answer: Please take a photo and send it to email@example.com
Answer: Please log in with your personal code and password. We do not use an email address to log in.
Why can’t I open the car doors?
Answer: You have entered your phone number incorrectly. The input format is 372555555
In case of a successful rental, you must always receive an SMS with the car number and keys.
Answer: You probably haven’t finished the rental and you’ve just closed the doors. Upon successful rental, you will receive a text message that the rental session has ended. After a while you will receive your bill soon and the payment will be made from your bank account.
Answer: You are inactive if you have an unpaid bill. An active session means that you have rented a car already and you cannot rent two cars.
In any case, the idea of the notification is that for one reason or another you cannot rent.